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Frequently asked questions

General Questions

How do the CoolBox units use water?

After you pour water into the water tank or connect your water hose to the water hose connector, the water will be pumped up to water distribution tray which will then slowly release water to drip onto the cooling pad. When air passes through the cooling pad, the water will evaporate causing the air temperature to drop.



Do the CoolBox units drain water?

If continually using, eventually all water in the water tank will completely evaporate and you will not need to drain any water. If there is water left over after using, you can drain from the water tank by unscrewing the drain cap located on the bottom of the back side of the unit .



How long will the CoolBox units run before I have to refill the water tank?

The water tank will last on average 8 hours depending on the outside temperature and fan speed that you choose.



What does the ionizer button do on the C-75 and anion button on C-100?

An ionizer works by emitting negatively charged ions (ANION) into a room. Because of their polarity, the emitted ions, instantly attach to the positively charged contaminants in the air. The result is that the newly formed particles are too heavy to float and fall to the surface and out of the ambient air you breathe.



Can you control the temperature on the CoolBox units?

The CoolBox units have three fan speeds of: low, medium, and high. The unit's temperature depends on the outside temperature. For example, if you are in a location with high humidity, the air the fan blows out will be approximately 15 degrees cooler than the outside environment. However, if you are in a location with low humidity, the air the fan blows out can be from 20 to 30 degrees cooler than the outside environment.



Can I use the Coolbox units indoors and will it make my indoor space humid?

Yes the CoolBox units can be used indoors. If the CoolBox unit is used indoors for a long period of time, it can create humidity. To help reduce the humidity, you can back the unit up to an open window to allow for fresh air.



Can I add essential oils to the water?

Yes, by adding a few drops of essential oil of your choice to the water can give you the aroma that you want in your area.



Can I put ice inside the Coolbox unit?

Yes, the colder the water in your reservoir, the colder the air will blow. Ice cubes can be added from the filling gate where you add water or to the entire tank on the C100 and the C125 by removing the back panel.



Can I lay down my CoolBox unit to transport?

Yes, we suggest laying the unit on it's back.



I have other questions how can I contact you

The best way to reach someone quickly is via the chat on our webpage, or you can email us at info@coolazone.com, or call us directly at 713-574-8530



I bought a Coolbox a few years ago what has changed?

Cool-A-Zone is excited to announce that we are officially under new ownership for 2021 and beyond. Our fans and heaters remain the same that you have known and trusted for the past 15 years, but with a few new service upgrades. With plentiful in-stock inventory, larger warehouse capacity and enhanced systems and operations, now more than ever we can continue to be the experts in outdoor comfort. We look forward to providing year-round seasonal comfort expertise for all of our customers and their families.



What is the Warranty on the CoolBox?

Cool-A-Zone provides an one year limited warranty on all products. Please be sure to register your Coolbox here, (ADD LINK)



How do I know the product I want is in stock?

We have updated our supply chain and have increased and have a steady inventory of Evaporative Coolers in stock and ready to ship out the next day. We regularly update our website to reflect invenrtory to reflect any changes to our inventory



What is the difference between the C-100 and the C-125

The C-125 has a stronger motor allowing to push more air out and cover over 1,400 Square Feet, it also has side vents that allow for a larger volume of air to be pulled in and put through the cooling system.



Can you ship internationally?

Not at this time.



What is your return policy?

The current return policy is a full refund less a 15% restocking fee for any products returned within 30 day of purchase. All returns are shipped at purchaser's expense and must be placed in original packaging and in like new condition.



How to choose the right-sized evaporative air cooler?

Evaporative air coolers are rated by CFMs (the cubic feet per minute of air that the cooler can blow into your home. Whether it is for a small room or a whole house, there is a simple formula to identify the proper size of evaporative air cooler you need. SQUARE FEET AREA X CEILING HEIGHT divide by 2 = CFM OF AIRFLOW NEEDED.



What is Honeycomb cooling media and how does it help in cooling the air?

Honeycomb evaporative cooling pads are designed to provide maximum cooling, low pressure drop and years of reliable service. It is made from specifically engineered cellulose paper that is chemically treated to resist deterioration. Cross fluted, unequal angle pad design promotes the beneficial mixing of air and water for optimum cooling. This unique design also functions to continually direct more water to the air entering face of the pad, where the air is the hottest, driest, dirtiest and the most intense evaporation occurs.



Rentals

Does Cool-A-Zone Rent units?

We do not rent units directly at this time, if you are interested in renting units in the Houston area please email info@coolazone.com and we will reach out to you once the program has been finalized. You can find a list of rental and wedding companies that have purchased from us by clicking on this link



Maintentance

What is the recommended maintentance on a Coolbox unit?

It is recommended that you replace the debris screens and the honeycomb cooling pad once a year.



How can I make the cooling pads last longer and keep them cleaner?

When you are done using your CoolBox unit, press the "Snowflake" button on the control panel unit until it is not lit up. This stops the pump from flowing more water over the cooling pad and begins to run the unit as a fan only. This will help dry out the cooling pad so that it does not sit wet overnight. The cooling pads take approximately 20 minutes to dry out.



How can I clean the cooling pad in my CoolBox unit?

You can use 1 cap of fabric softener poured into the water tank to clean the cooling pad.



How can I clean the air filter screens in my CoolBox unit?

To clean the air filter screens, you can pull them out and wipe them off with a rag or rinse with water.



How do I take apart a CoolBox unit?

To take your CoolBox (C100 & C125) unit apart, make sure the unit is unplugged from power then, unscrew the 8 screws from the back panel, then remove the back panel to access the interior.



Why is my CoolBox unit beeping?

The beeping sound may signal that your fan has run out of water and the water tank needs to be refilled.



I need to order Parts for my CoolBox where can I find them?

Parts for the C-100 and C-125 can be found here. Parts for the C-75 can be found here



Where is the manual for my product?

the C-75 manual can be found here (ADD LINK) The C-100 & C-125 manual can be found here



My C-100 isn’t pumping water so it doesn’t seem to be cooling. Can you help?

Try these steps before performing any maintenance; 1) Unplug the unit and wait one minute before restarting 2) if the fan runs but it is not pumping water then then you may need to replace the water pump. 3) The water senor may be stuck. a) unplug the machine b) drain the water tank c) remove the fill panel d) reach down to the pump motorand attempt to loosen the water sensor 4) if this does not resolve the issue then the pump may need to be replaced



Price

Does Cool-A-Zone offer quantity discounts?

if you are interested in purchasing multiple units please contact us Via the Chat on the website, email sales@coolazone.com, or call 713-574-8530 and option 1 to connect with our sales department.



Does Cool-A-Zone offer trade show specials?

We will be in attendance at multiple trades shows this year, and we will have special pricing for show attendees please make sure you are on our mailing list for the show by emailing tradeshow@coolazone.com