Frequently asked questions
How do the CoolBox units use water?
Do the CoolBox units drain water?
How long will the CoolBox units run before I have to refill the water tank?
What does the ionizer button do on the C-75 and anion button on C-100?
An ionizer works by emitting negatively charged ions (ANION) into a room. Because of their polarity, the emitted ions, instantly attach to the positively charged contaminants in the air. The result is that the newly formed particles are too heavy to float and fall to the surface and out of the ambient air you breathe.
Can you control the temperature on the CoolBox units?
Can I use the Coolbox units indoors and will it make my indoor space humid?
Can I add essential oils to the water?
Can I put ice inside the Coolbox unit?
Can I lay down my CoolBox unit to transport?
I have other questions how can I contact you
The best way to reach someone quickly is via the chat on our webpage, or you can email us at firstname.lastname@example.org, or call us directly at 713-574-8530
I bought a Coolbox a few years ago what has changed?
Cool-A-Zone is excited to announce that we are officially under new ownership for 2021 and beyond. Our fans and heaters remain the same that you have known and trusted for the past 15 years, but with a few new service upgrades. With plentiful in-stock inventory, larger warehouse capacity and enhanced systems and operations, now more than ever we can continue to be the experts in outdoor comfort. We look forward to providing year-round seasonal comfort expertise for all of our customers and their families.
What is the Warranty on the CoolBox?
Cool-A-Zone provides an one year limited warranty on all products. Please be sure to register your Coolbox here, (ADD LINK)
How do I know the product I want is in stock?
We have updated our supply chain and have increased and have a steady inventory of Evaporative Coolers in stock and ready to ship out the next day. We regularly update our website to reflect invenrtory to reflect any changes to our inventory
What is the difference between the C-100 and the C-125
The C-125 has a stronger motor allowing to push more air out and cover over 1,400 Square Feet, it also has side vents that allow for a larger volume of air to be pulled in and put through the cooling system.
Can you ship internationally?
Not at this time.
What is your return policy?
The current return policy is a full refund less a 15% restocking fee for any products returned within 30 day of purchase. All returns are shipped at purchaser's expense and must be placed in original packaging and in like new condition.
How to choose the right-sized evaporative air cooler?
Evaporative air coolers are rated by CFMs (the cubic feet per minute of air that the cooler can blow into your home. Whether it is for a small room or a whole house, there is a simple formula to identify the proper size of evaporative air cooler you need. SQUARE FEET AREA X CEILING HEIGHT divide by 2 = CFM OF AIRFLOW NEEDED.
What is Honeycomb cooling media and how does it help in cooling the air?
Honeycomb evaporative cooling pads are designed to provide maximum cooling, low pressure drop and years of reliable service. It is made from specifically engineered cellulose paper that is chemically treated to resist deterioration. Cross fluted, unequal angle pad design promotes the beneficial mixing of air and water for optimum cooling. This unique design also functions to continually direct more water to the air entering face of the pad, where the air is the hottest, driest, dirtiest and the most intense evaporation occurs.
Does Cool-A-Zone Rent units?
We do not rent units directly at this time, if you are interested in renting units in the Houston area please email email@example.com and we will reach out to you once the program has been finalized. You can find a list of rental and wedding companies that have purchased from us by clicking on this link
What is the recommended maintentance on a Coolbox unit?
How can I make the cooling pads last longer and keep them cleaner?
How can I clean the cooling pad in my CoolBox unit?
How can I clean the air filter screens in my CoolBox unit?
How do I take apart a CoolBox unit?
To take your CoolBox (C100 & C125) unit apart, make sure the unit is unplugged from power
Why is my CoolBox unit beeping?
I need to order Parts for my CoolBox where can I find them?
Where is the manual for my product?
the C-75 manual can be found here (ADD LINK)
My C-100 isn’t pumping water so it doesn’t seem to be cooling. Can you help?
Try these steps before performing any maintenance;
Does Cool-A-Zone offer quantity discounts?
if you are interested in purchasing multiple units please contact us Via the Chat on the website, email firstname.lastname@example.org, or call 713-574-8530 and option 1 to connect with our sales department.
Does Cool-A-Zone offer trade show specials?
We will be in attendance at multiple trades shows this year, and we will have special pricing for show attendees please make sure you are on our mailing list for the show by emailing email@example.com